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Online shopping now makes up a huge portion of the global economy. If you want something, it's just a few button clicks away. That's even true of commodities like precious metals.
But when you purchase precious metals, there's more to consider than the pricing. You want to make sure that you're buying from a reputable dealer that has solid customer service policies.
Zaner Precious Metals aims to connect people with precious metals. But what do you need to know about them? How do they compare to the competition, and what experiences have past customers had?
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About Zaner Precious Metals
The company that runs Zaner Precious Metals is called Zaner Group LLC. Their precious metals subdivision is based in Chicago's financial district. Like many other precious metals dealers, they sell silver, gold, palladium, and platinum in bullion coins and bars.
Most of the items that the company sells are directly taken from supplier vaults. Rather than being pre-owned, they are minted the same year that they're bought. The company also has a program to buy precious metals from people.
According to the website, the company does help with precious metals IRAs. If you want to secure your retirement funds in precious metals, you can use the IRA services to set up and fund your account.
Company Services
The company offers quite a few online services for clients, billing itself as a full service precious metals firm. You can use their website to purchase precious metals through an eCommerce marketplace. They also offer fulfillment services, which include insured delivery and storage options.
You can also work with the company to set up a self-directed IRA online. It's unclear how streamlined this process is, and we had trouble finding reviews from people who had used the service. Because it's hard to find reliable information, you might want to go with a different company for a precious metals IRA.
The company states that it helps people with precious metals accumulation, which might involve making automatic purchases over time. There's also a level of hedging and risk management, which seems to imply that they will monitor market forces and give investment advice.
They also state that they provide inventory management, though what this means is unclear. IfAbout Zaner Group
Zaner Group is a limited liability corporation and the parent company of Zaner Precious Metals. They are a brokerage that specializes in all types of trading. Since being established in 1980, the group has grown significantly.
Nowadays, the group works with multi billion dollar corporations. The company employees give clients access to research, consistent customer service, and insights about the current market.
The company's main goal is to give people as much access to trade as possible. The group works in over fourteen countries and has access to global trade floors.
According to the company website, every staff member has an average of 14 years of hands-on industry experience. Each specializes in a different aspect of trade, so you can get answers to whatever specific questions you have.
There are order specialists available 24 hours a day to answer questions. You can also get up-to-date information about different market forces and global economic factors. If you're a high volume trader, you can get significant discounts.
You can also choose from different levels of service depending on whether you want a hands-on approach or some extra help with your investment decisions.
Is Zaner Precious Metals a Scam?
Zaner Precious Metals does not appear to be a scam. The company has been in business for over 40 years and has been accredited with the Better Business Bureau for 20 years. Overall, they hold an A+ rating with the organization.
There are no complaints on the BBB website, but there aren't any general reviews, either. The company lacks reliable reviews on most third party websites. This makes it difficult to determine what experiences customers have had over the years.
We have been able to find a few reviews through Facebook and the Bullion Directory, though. Let's look at what they have to say.
Customer Reviews
An employee gave the company a positive review, stating that they joined as a novice in the precious metals industry. The company taught the employee how to use their software and understand the industry within a few hours. The employee praised the software for being easy to use.
As an employee, they say they are able to answer customer questions with ease because they can look up the answers. The company also strives to connect consumers to real people instead of robots. All in all, the employee highly recommended the company based on its expertise and professionalism.
On Facebook, Zaner has an average rating of 5 out of 5 stars based on seven reviews. Only one of those reviews has been left in the past year, though. It is a red flag when a company doesn't have many recent reviews, as management and policies can change from year to year.
The most recent review states that the customer used the company to start trading precious metals. Since then, they've started making 7,000 dollars per week. When they first began trading, they suffered losses, but then this company helped them through the process and gave them the knowledge to succeed.
This is a great review -- if it's true. We are a little skeptical about the idea of making 7,000 dollars per week without any extra effort, though. If that was the case for everyone, this company would have a lot more positive online reviews.
Another review said that the customer was extremely satisfied by their experience with the company. They were referred by a friend and waited for several months prior to making a purchase. When they compared Zaner to other companies, they believed that the pricing was more consistent and fair.
The customer stated that they spoke with the company owner when confirming their order, and that overall they found the experience very pleasant. They were happy about the referral and planned to continue doing business with the company for a long time.
One review states that the customer received their package quickly and discreetly through UPS. After the customer made their purchase, they were contacted by Peter Grant. He explained how the delivery process would work. Then he called again after the product was delivered to make sure that the customer was satisfied.
One review was asking whether the company offers to purchase gold in Uganda, although it doesn't seem like the company ever responded. Each of the other recommendations was given without a customer review.
Pros and Cons Zaner Precious Metals
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Final Thoughts
Zaner Precious Metals has been in business for over forty years, and their Better Business Bureau accreditation is twenty years old. They appear to be a legitimate company. But some of their online reviews are questionable, and it's hard to find objective information about the company.
It's possible that this company is better-suited to doing business in person than online. That's often the case for precious metals dealers who have been in the industry since long before online shopping became popular.
But if that's the case, why would you want to buy online from them? There are plenty of precious metals dealers that are better suited to the changing online economy. They make it easy to buy and sell precious metals without leaving your couch. On top of that, many have solid educational resources to go through.
Although we do think that Zaner Precious Metals is a solid company, we believe that there are better companies out there to make your investment with.
Or you can get a free precious metals investment kit from our #1 recommended company right now!
Or, continue with Zaner Precious Metals...